Professional with experience in technology, hospitality, and sales sectors, recognized as a Top Performer. Specialized in content moderation, policy review and enforcement, sensitive content analysis, quality control, and compliance. Demonstrated strengths in remote work, time management, and productivity in high-volume environments. Strong team player with excellent communication skills, adaptability, and a results-driven mindset. Seeking to continue growing within the technology sector, specifically in Trust & Safety.

Conducted detailed reviews of platform content to ensure a safe environment for users, applying over 70 internal policies. Consistently met high standards for accuracy, AHT, and time management. Collaborated with QA and Policy Enforcement teams to stay updated on policy changes and operational guidelines.

Content Moderator - TNS OPS GEM

Provided support and assistance to travel agencies as part of the Central Reservations Office team in Mexico. Managed and entered reservations, verified compliance with contracted rates, and provided operational support for reservation issues, ensuring efficient resolution.

Back Office Executive - CRO

Coordinated the sales team and recruited sales representatives, focusing on achieving monthly targets. Provided personalized support to clients, managed follow-ups, and nurtured leads through digital advertising platforms.