Product designer with hands-on experience in B2B SaaS and complex systems, including an impactful internship at Vonage where I led strategic initiatives aligning design with business goals. Skilled in research, journey mapping, usability testing, and translating insights into product solutions, with 35% of my recommendations integrated into the company roadmap. Specialized in AI-driven and legacy system modernization, I thrive at the intersection of design strategy and technological innovation. Motivated to continually grow by leveraging research and collaboration to deliver result-driven experiences.

Led mapping of Prospect Journey and Onboarding, with 35% of solutions integrated into the roadmap. Conducted research, interviews, and usability testing to optimize product opportunities. Redesigned a legacy system using AI-Assisted Flow Builder, automating data-heavy processes. Delivered high-fidelity solutions for admin flows, enhanced usability, and collaborated in Agile sprints. Presented findings to over 60 global stakeholders and iterated designs.

Product Design Intern

In my role at Vonage I led creation of a complex Service Blueprint that mapped the end-to-end Prospect Journey and surfaced hidden friction points. I synthesized qualitative research and usability testing into a single, evidence-based artifact and used it to reframe debates around user behavior. That shift united 60+ cross-functional stakeholders and pushed research findings onto the product roadmap, changing prioritization across teams.

Design lead at Vonage — research-driven roadmap alignment

Aligned 60+ stakeholders using a Service Blueprint

Led mapping of the Prospect Journey and Onboarding, redesigned a legacy system with AI; 35% of solutions were integrated into roadmap

Used a Service Blueprint to expose friction, resolve conflicting data interpretations, and align 60+ stakeholders to user evidence