Elisha Davidashvili
Technical problem-solver optimizing operations in fintech and customer support.
Full time
Hybrid/On-site/Remote
Third-year Industrial Engineering student with hands-on experience in fintech support and data-driven workflows. Proven track record in troubleshooting...
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My Career Journey
1/2
Foot Locker & Addict
Retail Operations & Sales
- Present | N/A
Initiated and implemented workflow improvements at Addict, reducing POS checkout time by 10 seconds per customer. Optimized inventory by processing weekly Excel master files and developing SKU allocation...
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Rapyd
Customer Technical Support Specialist
Jan 2026 - Present | 7m
Netanya, IL
Provided high-level technical support for a global Fintech platform, ensuring seamless payment and payout operations for B2B clients. Utilized Jira for bug tracking and agile project management, HubSpot...
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Action Oriented
Analytical Thinking
Coordinating
Complex Problem Solving
Communications
Collaboration
Decision Making
Prioritization
Customer Service
Active Learning
Most proud of (2/3)
1st
Reduced POS checkout time by 10s and optimized SKU allocation, increasing sales 15% and average basket value 23%.
2nd
Led cross-functional incident response at Rapyd, aligning Product, Engineering, and Ops to restore a key customer's payments.
Career Highlights
1/1
Customer Success / Incident coordinator at Rapyd
Restored payments for key Rapyd customer during critical outage
Tel Aviv-Yafo, IL, 2026
In my role at Rapyd I coordinated the response to a high-value customer's critical payment outage:...
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My values
Customer-Centricity
Initiative
Collaboration
Problem Solving
Communication
Education
Ruppin Academic Center
Industrial Engineering & Management
2027
Certifications & Qualifications
First Responder Volunteer
Magen David Adom2026
Israeli Vice-Champion: Extreme Cowboy Horseback Riding
2026
Language(s) I speak
Hebrew
Fluent
English
Fluent