Participated in recruitment and onboarding, led continuous improvement initiatives, enforced safety and operational procedures, and trained team members. Consistently exceeded performance and service-level...

Led real-time remote operations for autonomous delivery robots, ensuring safety, uptime, and high-quality performance. Diagnosed and resolved complex incidents, minimized downtime, and improved workflows...

Led real-time monitoring to identify and mitigate safety, fraud, and policy risks. Escalated high-risk incidents, managed incident response, and optimized workflows for faster resolution. Supported rollout...

Managed end-to-end support for U.S.-based merchants, resolved complex issues, and maintained high customer satisfaction. Assisted in onboarding and training, identified trends, escalated systemic issues,...