Eduardo Allen Chavez
Bilingual operations leader excelling in team management and incident resolution.
Mexico City, MX
Full time
On-site/Remote/Hybrid
Dynamic Customer Service Operations Manager with over 7 years of progressive leadership across BPO, IT Help Desk, and high-volume customer support. Demonstrated...
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My Career Journey
1/4
DoorDash
Team Leader / Senior Team Leader
Jan 2025 - Jan 2026 | 1y
Advanced from Team Leader to Senior Team Leader. Managed agents and supervisors, optimized onboarding and integration, enforced SLA compliance. Utilized analytics to identify bottlenecks and elevate service...
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Carvana - Digi CX | Telat
Team Leader / Operations Manager
Jan 2021 - Jan 2025 | 4y
Directed and coached team of 18 bilingual agents, maintaining 5.0-star QA rating. Oversaw campaign operations, floor support, SLA compliance, and feedback frameworks. Improved CSAT by 15%. Leveraged KPI...
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Grupo Bimbo - Servinext
Incident Specialist
Jan 2024 - Jan 2025 | 1y
Managed critical incidents across LATAM, North America, Europe, and Asia during night shifts. Coordinated incident management, ensured SLA compliance, and served as technical liaison for vendors and security...
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Chime Bank - Teleperformance
Account Manager
Jan 2019 - Jan 2021 | 2y
Oversaw U.S. bank account operations and managed large teams up to 80 personnel. Led process improvements, automation, and customer-centric strategies. Consistently optimized workflows, enforced compliance,...
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Leadership
Team Leadership
People Management
Coaching
Customer Service
Confident Communicator
Calmness Under Pressure
Intercultural Communication
Emotional Intelligence
Career Highlights
1/1
Operational communications during a shift bid
Calmed and aligned agents ahead of a major shift bid
México, 2024
In the run-up to a shift bid I proactively engaged agents to address uncertainty and questions....
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My values
Collaboration
Open Communication
Adaptability
Leadership
Accountability
Language(s) I speak
Spanish
Fluent
English
Fluent