Results-driven Operations Specialist with a strong background in back-office operations, customer service, and cross-functional team coordination. At Telda, managed complex workflows, resolved escalated issues, and improved operational efficiency by collaborating with technical and customer support teams. At Homzmart, excelled in vendor management, shipment tracking, and stakeholder communication, consistently delivering solutions under pressure. Adept at process optimization, problem solving, and maintaining high customer satisfaction. Motivated by continuous improvement and a passion for operational excellence, I aim to further develop my expertise in dynamic environments.

Managed back-office operations, handling customer issues end-to-end, coordinating with the Technical Team, Customer Support, and other departments to ensure smooth resolution and high customer satisfaction. Reviewed client documents, processed verifications, and ensured accurate case handling. Solved customer problems efficiently by liaising with Tech, CS, and other teams. Verified client documents and coordinated with banks for approvals. Managed multiple cases under tight deadlines, ensuring no delays. Improved operational workflows and customer satisfaction through proactive follow-up.

Back Office & Operations Specialist

Managed daily communication with sellers, tracking customer shipments, and coordinating with Customer Support, IR Escalation, Vendor Operations, Finance, and Logistics teams to resolve customer issues efficiently and improve service performance. Maintained strong daily relationships with sellers to ensure smooth order processing. Monitored shipment status and proactively followed up on delays and issues. Handled escalated customer cases and ensured timely resolution. Coordinated cross-functionally to minimize operational errors and delivery delays. Improved customer satisfaction by providing fast and accurate solutions. Managed multiple cases simultaneously under high-pressure environments.