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Triskelion Project Manager Course

IT professional with experience in project management, technical support, and systems implementation. At Corporativo MBE México, led technology projects and managed helpdesk operations, focusing on process optimization and team leadership. Previously at Prometheus Technology-Helpdesk and SOC Asesores, provided first and second-level support, user training, and technical documentation. Skilled in stakeholder communication, risk mitigation, and continuous improvement. Motivated by delivering impactful solutions and fostering effective team collaboration. Aspires to drive innovation and operational excellence in technology-driven organizations.

Led planning, coordination, and execution of technology projects from analysis to implementation. Defined objectives, deliverables, and timelines with stakeholders. Managed functional requirements, prioritized tasks, and tracked development cycles. Coordinated user training, created technical documentation, and ensured post-implementation support. Analyzed and resolved escalated technical incidents, validated system updates, and improved support processes. Provided internal training and technical reports, ensuring system stability and client satisfaction.

IT Project Manager / Helpdesk Systems

Technical Support 1st Level

Managed and resolved first and second-level incidents using Jira Service Desk. Provided user support via phone and email, generated reports, and developed Power BI dashboards. Configured IPs, supported administrative tasks, and managed institutional email accounts. Delivered training to new franchisees, created manuals and video tutorials, and supported system and device configurations.