Dhuha Saeed
I lead with precision and passion, turning challenges into compliant digital solutions.
Baghdad, IQ
Full time
On-site
I am a dedicated compliance and governance professional who thrives on transforming operational challenges into efficient, compliant solutions. My journey...
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My Career Journey
1/5
American University in Baghdad (AUIB)
Enrollment Officer
Feb 2024 - Present | 2y 3m
Baghdad, IQ
At the American University in Baghdad, I spearheaded the digital transformation of enrollment processes by digitizing student service forms, which significantly improved efficiency and audit readiness....
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International Committee of the Red Cross (ICRC)
Generalist Field Officer
Jul 2021 - Jun 2023 | 1y 11m
Baghdad, IQ
At ICRC, I managed critical case data with a strong focus on data protection and compliance. I enhanced data validation processes and led quality checks that expedited assistance delivery. My role required...
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Zain Iraq Telecommunications
Back-office Customer Service Support Officer / Inbound Call Center
Mar 2020 - Jul 2021 | 1y 4m
Baghdad, IQ
At Zain Iraq Telecommunications, I consistently delivered exceptional customer service by handling over 200 daily calls with precision and empathy. My proactive approach to resolving escalated cases earned...
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Terre de hommes - Italy
Community Mobilizer
Mar 2019 - Jun 2019 | 3m
Baghdad, IQ
While working as a Community Mobilizer at Terre de hommes, I engaged directly with local communities to promote education initiatives. I organized and delivered impactful information sessions, mobilized...
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Creative Hut Agency
Administrative Assistant
Oct 2018 - Mar 2019 | 5m
Baghdad, IQ
At Creative Hut Agency, I supported daily administrative operations by coordinating meetings, managing databases, and maintaining client relationships. My efforts to streamline scheduling and documentation...
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Communication
Cross-department coordination
Attention to detail
Most proud of (3/3)
1st
Digitally transformed student services at AUIB; improved processing and audit readiness.
2nd
Automated workflows slashed documentation errors significantly.
3rd
Boosted compliance and efficiency, setting a benchmark in digital transformation.
Career Highlights
1/1
highlight_image
digital transformation
digital transformation
Baghdad, IQ, 2025
Pioneered digital transformation at AUIB by automating student forms, cutting errors and boosting...
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Fun fact about me
profile
I love exploring ancient history and often spend my weekends capturing the vibrant streets of Baghdad through photography.
My values
Integrity
Efficiency
Accountability
Continuous Learning
Education
University of Baghdad – College of Science
Bachelor of Science in Geology
2018
Certifications & Qualifications
Case Management Course
IRC2023
Cyber Security Trainings
ICRC2023
Safe 2 Training
ICRC2023
Protection Training Series
ICRC, Swedish Red Cross, UNHCR2022
Finance and Administrative Course
ICRC2022
Cyber Security Trainings
ICRC2022
Staff Integrity Training
ICRC2022
Protection Training Series
ICRC, Swedish Red Cross, UNHCR2021
Safe 1 Training
ICRC2021
Protection Training Series
ICRC, Swedish Red Cross, UNHCR2020
Language(s) I speak
Arabic
Fluent
English
Fluent