At the New Zealand Law Society, I led a dedicated team in modernizing administrative processes for practising certificates and regulatory applications. I interpreted complex legislation and policies to...

At the New Zealand Dental Council, I provided strategic legal guidance while enhancing investigative protocols and refining regulatory findings. I worked closely with the Board, Executive, and external...

At the Ministerial Correspondence Team, I led a team of 16 during a challenging COVID lockdown period. I revamped our communication channels and implemented a new workflow system that reduced processing...

At the Royal Commission of Inquiry into Historical Abuse, I designed and operationalized survivor-focused processes and a tailored Case Management System. By spearheading trauma-informed training and delivering...

At the Accident Compensation Corporation, I led a team of technical specialists in a sensitive claims unit. I reduced review requests by 20% and chaired a service delivery improvement group, contributing...

At the Ministry of Social Development, I managed high-profile Historic Claims and Coroners cases while instructing counsel and liaising with Crown Law. I developed bespoke legal case management systems...