Introduction to Cybersecurity

Experienced account management and technical support specialist with nearly two years in a B2B VR solutions company, collaborating with cross-functional teams and supporting international enterprise clients through every stage of the customer lifecycle. Adept at translating technical concepts, creating clear documentation, and maintaining strong partner relationships. Demonstrated ability to manage account onboarding, support, and renewals, present at international expos, and leverage AI for workflow improvement. Driven to bring analytical, multilingual, and process-oriented strengths to future roles in global client success.

Performed functional and regression testing of VR games, software, and websites, ensuring quality through systematic data verification and reporting. Delivered B2B technical support, coordinated resolutions, and managed client accounts end-to-end including onboarding and renewals. Created English and Russian documentation, used AI tools daily, and represented the company at three international expos, building strong client relationships and gathering feedback to improve products.