I turn compliance challenges into opportunities with innovation, empathy, and effective problem solving.
Gibraltar, GI
Full time
Remote/Hybrid/On-site
I am an adaptable iGaming customer service specialist with a strong foundation in compliance and financial transaction management. Over the past eight...
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My Career Journey
1/9
Secure Refunds Ltd
Customer Service Executive
Nov 2025 - Jan 2026 | 2m
At Secure Refunds Ltd, I managed customer inquiries across phone, live chat, and email while processing refunds and payments with strict adherence to regulatory standards. I leveraged KYC and AML protocols...
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Entain LC International Limited
Senior Customer Service Agent
Jan 2025 - Oct 2025 | 9m
At Entain LC International Limited, I delivered prompt support to high-value international clients by handling live chats, calls, and emails. I proactively resolved complex queries and identified potential...
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Kindred Ltd
Customer Service Agent
Apr 2023 - Jan 2024 | 9m
At Kindred Ltd, I efficiently resolved challenging customer complaints while maintaining strict compliance measures. Utilizing multi-channel support, I ensured safe gameplay by quickly addressing issues...
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Olivenet Services SL
Customer Service and Administrative Assistant
Jul 2020 - Jan 2023 | 2y 6m
At Olivenet Services SL, I provided thorough customer support by fielding inquiries via phone, email, and live chat, while contributing to telesales and market research efforts. My proactive troubleshooting...
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FRS Iberia
Receptionist/Customer Service
Jun 2019 - Oct 2019 | 4m
At FRS Iberia, I served as the welcoming face by managing visitor interactions, coordinating communications, and preparing detailed daily reports. I streamlined operational tasks to enhance customer first...
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Mercadona
Cashier and Replenishment
May 2018 - Oct 2018 | 5m
At Mercadona, I balanced cashier duties with proactive inventory management, ensuring prompt customer service and well-maintained product displays. My attentive approach helped resolve queries quickly,...
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Serjocom S.L
Sales Assistant
Sep 2017 - Oct 2017 | 1m
At Serjocom S.L, I managed in-store sales and inventory with a focus on attractive product displays and effective complaint resolution. My attentive service directly contributed to an improved customer...
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LimpiaMar S.L
Cleaner (Hemodialysis Clinic)
Aug 2017 - Sep 2017 | 1m
At LimpiaMar S.L, I maintained rigorous cleaning standards in a clinical setting by adhering to all protocols and accurately logging clinical data. My commitment to compliance ensured a safe, hygienic...
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H. Mercure
Waitress, Breakfast Buffet Manager, Bar and Room Waitress, Cooker
Oct 2016 - May 2017 | 7m
At H. Mercure, I embraced multiple hospitality roles from waitressing to managing breakfast buffets. This experience sharpened my adaptability and customer service skills while enabling me to efficiently...
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Telephone Skills
Customer Service
Administrative Functions
Adaptability
Empathy
Calm under pressure
Effective Communication
Most proud of (2/3)
1st
Achieved 100% regulatory adherence in multi-market operations.
2nd
Elevated service quality by resolving high-stakes issues with calm precision.
Career Highlights
1/1
Improving
Always learning
Gibraltar ,
At Secure Refunds Ltd, revamped payment/refund processes, boosting transaction speed by 15% and...
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Fun fact about me
I express my creativity outside work by salsa dancing and baking, which keeps my mind fresh and inspired. I am a bookworm that needs to be in contact with nature.
My values
Adaptability
Continuous Learning
Integrity
Education
I.E.S San Roque Hospitality School
Cooking Management
2016
Certifications & Qualifications
Continuous development in Customer Service, Communication, Compliance, Responsible Gambling, etc.
LinkedIn Learning2019
Receptionist & Customer Service (Complaints & Conflict Resolution)