Psychopedagogical Modules (Levels I & II)

Experienced Quality & Compliance Specialist with over 7 years supporting regulatory compliance, quality documentation, and audit readiness for international clients. Recent roles include Senior Product Assessor & PTF Team Lead at Track Record Global, and customer support positions at SCC and Capgemini. Skilled in managing Product Technical Files, preparing for external audits, and ensuring process compliance. Recognized for attention to detail, cross-functional collaboration, and a process-driven approach. Motivated to further develop expertise in quality systems and regulatory affairs.

Managed and maintained complete Product Technical Files in line with regulatory and internal requirements. Supported quality and compliance processes across multiple product categories. Prepared documentation and evidence for 3 successful external audits with no major findings. Ensured accuracy, traceability, and timely updates of regulatory records. Collaborated with cross-functional teams to resolve non-conformities.

Senior Product Assessor & PTF Team Lead

Provided customer support in a regulated, process-driven environment. Followed strict procedures, internal guidelines, and quality standards. Handled documentation and case resolution with high attention to detail. Worked with internal systems and cross-functional teams.

Customer Support Specialist

Supported international clients following predefined quality processes. Ensured accurate case handling and compliance with internal procedures. Maintained clear documentation and communication records.