Experienced banking and finance professional with a Bachelor of Commerce in Accounting and ongoing studies with the Institute of Chartered Accountants Ghana. Currently serving as a Customer Service Representative and Branch Processing Officer at Absa Bank, ensuring compliance, data protection, and operational excellence. Previous experience includes roles at Ghana Export–Import Bank and Youth Employment Agency, focusing on financial documentation, records management, and customer service. Strong analytical, compliance, and stakeholder management skills, with a commitment to integrity and continuous professional growth. Motivated to advance in privacy operations, GDPR compliance, and enterprise risk management.

Ensured strict compliance with banking regulations, internal controls, KYC procedures, and data protection guidelines during customer onboarding and daily operations. Maintained accurate and confidential customer records, safeguarding personal data in line with organisational policies. Monitored and processed financial transactions with strong attention to detail to reduce operational risk and prevent errors. Collaborated with branch management to ensure adherence to operational standards and audit requirements. Investigated, resolved, and properly documented customer issues, ensuring proper escalation and risk mitigation where necessary. Supported branch reporting activities and provided data for compliance reviews and audits.

Customer Service Representative / Branch Processing Officer

Assisted in maintaining financial documentation, ensuring accuracy, completeness, and compliance with internal procedures. Updated inventory and maintained a structured documentation system, strengthening records management practices. Supported officers in preparing reports and financial statements using SunSystems, ensuring data integrity. Helped track supplier payments and maintain audit-ready financial records.

Finance Department – National Service Personnel

Managed and updated beneficiary databases, ensuring confidentiality and secure handling of personal data. Investigated and helped resolve payment-related complaints, ensuring proper documentation and escalation. Coordinated with various units to maintain accurate records and ensure compliance with agency guidelines.