Led the management and continuous improvement of company policies and procedures, ensuring PCI-DSS compliance. Guided agile development, managed teams using scrum/kanban, and prioritized projects and features....

Coordinated project activities, resources, and equipment. Liaised with stakeholders to define requirements and objectives. Managed project risks, progress, and documentation. Designed workflows, prepared...

Gathered requirements from stakeholders, conducted feasibility analysis, and wrote business and technical specifications. Created UML diagrams, test cases, and user manuals. Provided training and acted...

Analyzed and specified solutions for implementation by third-party companies or Vodafone teams. Managed projects involving website updates, mobile plans, customer care applications, CRM, number portability,...

Analyzed business requirements and designed technical documentation. Developed products using Java and industry best practices. Worked on projects such as Intelligent Network migration, HLR integration,...

Analyzed and developed government electronic services, content management systems, airway bill booking, report generator systems, and various websites. Provided user and employee training for developed...

Answered customer calls, supported customer queries, generated order reports, and printed invoices.