Cedric Ngabonziza
Experienced banker driving growth through compliance, digital operations, and customer focus.
Kigali, RW
Full time
Hybrid
Dedicated professional banker with over 10 years of experience in sales, retail banking, customer experience, digital operations, and compliance. Currently...
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My Career Journey
1/6
Bank of Kigali
Market Compliance Officer
Jun 2024 - Present | 1y 11m
Kigali, RW
Implemented Anti Money Laundering (AML) and Counter Terrorism Financing (CFT) programs, prepared periodic AML and CFT reports for senior management, managed relationships with correspondent banks, conducted...
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Bank of Kigali
Card Payments Officer / Digital Operations
Sep 2022 - Jun 2024 | 1y 9m
Kigali, RW
Ensured successful and timely processing of card payments, collaborated with third parties, managed internal accounts, reconciled and regularized backlogs, and cross-checked payment accuracy with daily...
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Bank of Kigali
Customer Experience Officer
May 2021 - Sep 2022 | 1y 4m
Kigali, RW
Fostered strong customer relationships, engaged with customers through multiple channels, addressed inquiries and feedback, resolved issues, and promoted a customer-centric culture within the organiza...
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Bank of Kigali
Bank Teller
Dec 2019 - May 2021 | 1y 5m
Kigali, RW
Managed cash deposits, cheque withdrawals, and remittances, tallied cash drawers, and handled cash transactions between BK and the central bank.
Bank of Kigali
Customer Engagement Ambassador
Mar 2019 - Dec 2019 | 9m
Nyamata, RW
Managed walk-in customers, promoted BK digital products, completed paperwork and onboarding for digital channels, led digital product sales campaigns, and performed data cleansing and KYC updates.
Maintech Group Ltd
Sales and Marketing Coordinator
Jan 2015 - Aug 2018 | 3y 7m
Kigali, RW
Supervised content creation, implemented schedules and digital media techniques, monitored budgets, compared campaign results to forecasts, and prepared promotional materials for advertising campaigns...
