Managed counter services to ensure efficient and prompt service delivery, reducing customer wait times and increasing satisfaction. Ensured ATMs were operational at all times, achieving 99% uptime. Maintained...

Ensured safety and security of the CMU cash safe and strong room, maintaining zero incidents of mismanagement. Ensured strict SLA compliance with branches, achieving 100% compliance. Managed cash holdings...

Implemented a robust document management system, reducing processing errors by 30%. Ensured verification of forms and documents, improving account opening accuracy. Led a team for accurate and timely data...

Performed and implemented audit plans, ensuring comprehensive coverage. Reviewed internal controls and provided recommendations, improving effectiveness by 25%. Employed a risk-based audit approach, enhancing...

Maintained precise reports and reconciliations of income and expense accounts. Implemented daily deposits journal checks, reducing posting errors by 15%. Streamlined staff expense reimbursement, decreasing...