Casandra Espinosa
Driving fraud prevention and operational excellence in global payment risk management.
Mexico City, MX
Full time
Hybrid/Remote/On-site
Risk Manager with over 7 years' expertise in fraud detection, payments risk, and operational excellence within global tech environments. Currently a Subject...
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My Career Journey
1/3
Microsoft Azure Commercial
Risk Manager | Subject Matter Expert (SME)
Jul 2021 - Present | 5y 2m
Mexico City, MX
Serve as SME leading fraud investigations, driving risk mitigation for global transactions, and enhancing fraud detection. Designed and delivered training, improved OKR performance by 30%, reduced Customer...
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Microsoft
Global Point of Contact
Jul 2019 - Jun 2021 | 1y 11m
Mexico City, MX
Optimized vetting processes to enhance efficiency and quality, analyzed trends to prevent phishing and spoofing, managed quality programs to elevate team performance, and partnered with stakeholders to...
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Microsoft
Operations Analyst – Chargebacks
May 2019 - Jun 2019 | 1m
Mexico City, MX
Conducted transactional and account data analysis to assess fraud risks, produced reports for investigations and disputes, and supported friendly fraud resolution.
Relationship Building
Collaboration
Leadership
Analytical Thinking
Quality Assurance
Coaching
Problem Solving
Planning
Most proud of (3/3)
1st
Led quality initiatives to coach agents and align seniors on a growth plan, improving team performance.
2nd
Transformed fraud detection from reactive to proactive by feeding improved signals into models to catch bad actors early.
3rd
Grew an investigative team from 5 to 22 members during pandemic, with quality of 95% success
Career Highlights
1/1
Quality team — drove performance, coaching and model feedback
Shifted fraud detection from reactive to proactive
Mexico City, MX, 2024
As a member of the quality team, I led an initiative to improve team performance and agent coaching...
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Fun fact about me
Try new recipes and share it with loved ones is my current hobby
My values
Adaptability
Accountability
Balance
Collaboration
Communication
Consistency
Customer Satisfaction
Customer-Centricity
Efficiency
Empathy
Growth Mindset
Education
Instituto Politécnico Nacional – ESCA Santo Tomás
Trade Relations (Licenciatura en Relaciones Comerciales)
2018
Certifications & Qualifications
Designing Wow Service Experiences
Tecnológico de Monterrey2026
Language(s) I speak
Spanish
Fluent
English
Intermediate