Carlos Alberto Castillo Santander
Risk-driven cybersecurity expert blending tech and business impact for trusted operations.
Mexico City, MX
Full time
Remote
Cybersecurity professional with extensive experience in securing and operating global production platforms, specializing in customer care, risk-driven...
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My Career Journey
1/4
Lumu Technologies
Customer Relationship Manager
Apr 2024 - Present | 2y 6m
Managed customer relationships and contract renewals for North American K-12 school districts and municipal government accounts. Provided executive reports and product adoption sessions for 80+ organizations,...
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Intrado
Information Services Manager
Jan 2017 - Mar 2023 | 6y 2m
Led a 24x7 team operating revenue-generating platforms, managed customer satisfaction and compliance with information security policies, provided immediate response during security incidents, and migrated...
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WEST Corporation
Sr NOC Analyst
Mar 2013 - Jan 2017 | 3y 10m
Mexico, MX
Created and trained a 24x7 NOC team, designed and implemented geo-redundancy, reduced SLA and MTTR times, maintained uninterrupted monitoring coverage for over 7 years, streamlined onboarding, and improved...
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InterCall
Telecom System Administrator
Nov 2007 - Mar 2013 | 5y 4m
Resolved issues in voice infrastructure, led troubleshooting as technical lead, generated quality reports, automated performance reports, provided LATAM support, and coordinated incident management across...
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Self-Confidence
Preparedness
Leadership
Recognizing Strengths
Support Colleagues
Empathy
Coaching
Caring Nature
