Community Manager Jr with experience in customer service via phone and digital channels, skilled in clear communication, professional interaction, and brand representation. Recent roles include Community Manager Jr at Tienda Pago Mexico and Virgin Mobile Mexico, where I managed social media engagement, content creation, and customer care. Strong in KPI tracking, issue resolution, and building community trust. Motivated to further develop in digital marketing and community management, bringing empathy and organizational skills to every interaction.

Handled inbound and outbound calls for overdue tuition recovery for Unitec and UVM students, providing clear information and personalized follow-up. Managed objections, guided debtors through payment processes, and maintained empathetic, professional communication. Organized and updated information banks, ensuring order and achievement of objectives.

Agente de Cobranza Centralizada

Organically promoted Tienda Pago brand in Facebook groups for shopkeepers in Mexico and Peru, creating content aligned with brand voice. Actively interacted with the community, encouraging platform use and building trust. Reviewed organic metrics such as interaction and reach to measure community response.

Community Manager Jr

Monitored post and content performance, tracked KPIs for interaction, reach, and engagement, supporting content and campaign optimization. Executed digital activations to boost community interaction and provided social care during system outages, prioritizing user experience.