Supervise operations and staff in a 20-person inbound telemarketing unit, including hiring, training and evaluating employees, preparing and administering annual budgets, developing business plans, etc....

Handled incoming calls from customers and potential customers, provided information and received orders using CRT to input data. Interviewed customers and recommended other available products to meet their...

Implemented automated employee timesheet system; developed software for strategic planning and reporting; recognized as Information Systems Employee of the Year.

Supervised shifts and staff; trained employees and developed work schedules; resolved system operations issues.

Assisted with systems administration and configuration, installed and maintained LANs, helped with website development, maintained e-mail and other internet applications.

Managed a caseload, facilitated group sessions, planned activities and processed billing. Oversaw operations in supervisor's absence.

Arranged activities, coordinated meetings, delivered mail and provided companionship and support; filed paperwork and provided administrative support.

Managed caseload and provided job coaching; conducted group training sessions and helped with job applications.

Conducted tours and orientation, completed social histories and assisted staff in diverse tasks.

Researched and developed a survey instrument, compiled and analyzed statistical data to identify potential target markets for sales and marketing. Completed independent research on mathematical/statistical...

Researched story ideas, wrote articles and participated in the publication of a weekly in-house newsletter. Assisted customers and staff members in resolving problems and balancing accounts; trained new...

Directed teams of up to 300 individuals; supervised administrative staff and planned budgets up to $300,000. Provided training, managed curriculums, advised and developed employees, and coordinated computer-based...

Responded to crisis calls, supported domestic abuse victims, and documented cases for judicial review.

Handled customer inquiries and sales; increased sales by 15% in six months. Provided orientation, training and guidance to new employees.

Managed software upgrade implementation, increasing efficiency. Converted contract and payee data to internal automated system, saving $72,000 annually. Developed effective teams and led process improvement...

Provided guidance to students on PC and software usage.

Assist college students in overcoming deficiencies and successfully mastering academic coursework.