Led end-to-end product lifecycle for paylado e-wallet across three platforms, defining and executing UX and product roadmaps, conducting user research and usability testing, managing a prioritized backlog,...

Built the UX research function for paylado, designed and led research programs, synthesized insights into journey maps and design guides, facilitated usability testing, delivered UX research training,...

Designed UX solutions for a digital learning platform used by 1,200+ children, conducted research with users, built inclusive UX frameworks, facilitated participatory design workshops, and collaborated...

Led business development and market expansion across East Africa, managed special projects, recruited and trained teams, developed go-to-market strategies, synthesized customer insights, established feedback...

Audited IT systems and governance processes, assessed data security and risk management, evaluated digital infrastructures, collaborated with teams, and delivered audit reports with recommendations.

Contributed to digital transformation, conducted customer research and market analysis, streamlined digital service delivery, developed process improvements, and monitored system performance.