Ben Malach
Turning complex transaction data into actionable insights in global payments.
Givatayim, IL
Full time
On-site
Customer-facing analyst with over 4 years in fintech and global payments, blending expertise in transaction and fraud analysis with direct client and international...
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My Career Journey
1/3
Zotapay Technologies
Financial Controller
Jan 2021 - Present | 5y 9m
Tel Aviv, IL
Served as primary contact for merchants and international partners; analyzed transaction-level data to detect fraud and reduce risk; monitored liquidity and cash flow; reconciled payment flows and resolved...
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BitcoinChange
Crypto Exchange Specialist
Jan 2020 - Jan 2021 | 1y
Tel Aviv, IL
Assisted customers with blockchain-based financial operations; analyzed high-volume transaction flows for accuracy and compliance; improved processing efficiency and reporting using Excel-based tracki...
Israel Defense Forces
Combat Fighter – Golani
Jan 2011 - Jan 2014 | 3y
Analytical Thinking
Communications
Coordinating
Collaboration
Complex Problem Solving
Customer Service
Trustworthiness
Empathy
Coaching
Ethical Standards And Conduct
Most proud of (2/3)
1st
Mapped full settlement flow to fix recurring discrepancies, reconciling merchant, PSP, and finance teams to recover lost funds.
2nd
Assisted customers with high-volume blockchain transactions, improving reporting and building trust in crypto services.
Career Highlights
1/2
Payments role — aligned merchant, PSP and finance
Resolved recurring merchant settlement discrepancy
Givatayim, IL, 2026
In a payments role I mapped the entire settlement flow to diagnose a persistent reconciliation...
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Customer-facing risk & support at BitcoinChange
Built customer trust for crypto transactions at BitcoinChange
Givatayim, IL, 2026
In my role at BitcoinChange I guided customers through complex crypto transactions in a high-risk...
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