Proposed standards, policies and strategies for institutional information systems; monitored compliance and evaluated use of state-of-the-art technologies for web systems and systems engineering.

Worked closely with university stakeholders to determine project priorities aligning with institutional strategic initiatives.

Served as the primary point of contact for support to all IT/IS corporate staff, ensuring efficient coordination and technical assistance.

Oversaw implementation of the first system for certificates of Bachelor and Postgraduate degrees in Mexico, supporting higher education process modernization.

Coordinated tasks to resolve security and performance issues, analyzed and prioritized incidents, investigated cyber-attacks, and improved business agility and flexibility.

Developed risk mitigation strategies, analyzed data to create improvement metrics, managed development and coordination of information security systems, and contributed to disaster recovery plans.

Liaised with IT managers across schools, administered institutional hosting platforms, maintained distributed software platforms, ensured data integrity and documentation of system requirements.

Implemented Avira Antivirus admin, managed server and deployment, handled user support, and worked on technical troubleshooting in diverse environments.

Implemented software distribution and inventory, managed digitized documents, organized technological events, and managed IT manager relations institution-wide.