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Anna Koval
Customer-focused leader skilled in team management and problem-solving.
Full time
Hybrid/Remote
Customer support and operations professional with proven experience managing teams and ensuring smooth operations in fast-paced retail and customer service...
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My Career Journey
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1/5
Boutique Central Patisserie
Branch Manager
Jan 2022 - Jan 2025 | 3y
Managed daily branch operations in a fast-paced, customer-focused environment, including team management, employee recruitment and training, customer service, scheduling, inventory management, supplier...
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The Streets
Store Manager
Jan 2019 - Jan 2021 | 2y
Managed daily operations and staff coordination while maintaining high customer service standards. Responsible for recruitment and training, scheduling, cash handling, inventory control, supplier communication,...
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The Streets
Shift Manager
Jan 2017 - Jan 2019 | 2y
Provided customer support and shift supervision in a fast-paced environment. Responsible for teamwork coordination, resolving customer issues, and ensuring smooth daily operations.
Sushi Rehavia
Head Waitress / Waitstaff Manager
Jan 2013 - Jan 2017 | 4y
Jerusalem, IL
Managed waitstaff operations and delivered high-level customer service in a busy team environment requiring multitasking, communication skills, and strong interpersonal abilities.
Bezeq 199 Customer Service Center
Customer Service Representative
Jan 2011 - Jan 2012 | 1y
Jerusalem, IL
Provided customer support in a high-pressure call center environment, assisting customers, resolving issues, and maintaining excellent service and communication standards.
Education
Hadera Gymnasium High School
High School Diploma
Ongoing
Wingate Institute
Certificate Studies in Complementary Medicine for Animals
2021
Language(s) I speak
Hebrew
Fluent
English
Fluent
Russian
Intermediate