Amit Koblenz
Driven CX leader excelling at customer service, operational excellence, and client retention.
Tel Aviv-Yafo, IL
Full time
Hybrid
Seasoned Customer Success and CX Operations professional with proven leadership in both technical and managerial roles. Currently overseeing Green Invoice's...
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My Career Journey
1/5
Green Invoice
CX Operations Lead & Shift Manager
Sep 2024 - Present | 1y 11m
Operational leader for a 40-employee CX department, responsible for workforce management, team performance, and cross-department collaboration. Partnered with VP for strategic direction, driven business-critical...
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Unit 8200, Intelligence Corps
Shift Manager
- Present | N/A
Led 24/7 operational team, analyzed technological databases, and disseminated critical intelligence. Ensured operational continuity and timely delivery of information to relevant stakeholders.
IDF
Arabic Course Counselor
- Present | N/A
Designed and delivered structured Arabic language and operational curriculum for soldiers, including lesson planning, assessments, and personal development support.
Green Invoice
Customer Success Manager – Technical Team
Jan 2024 - Sep 2024 | 8m
Top-performing CSM for high-value technical clients. Delivered product-focused, technically-informed support, and onboarding. Provided insights for new features, increasing product adoption, customer satisfaction,...
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Richkid Digital
Customer Success Manager
Jan 2022 - Jan 2023 | 1y
Managed 500+ customer accounts with proactive guidance, onboarding, and training. Analyzed feedback, contributed to product improvements, and identified upsell opportunities. Advocated for customers with...
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Education
Bar Ilan University
Interdisciplinary Social Sciences (Psychology, Criminology, Sociology)
Ongoing
Certifications & Qualifications
Product Management Course
Hebrew University (HUJI+)2026
Language(s) I speak
Hebrew
Fluent
English
Fluent
Arabic
Intermediate