Customer Success and Onboarding Specialist with over 6 years of experience in building strong client relationships and leading customer success strategy. Demonstrated ability to drive process optimization and automation in fast-paced, dynamic environments, with a proactive, accountable, and growth-oriented mindset. Background includes managing B2B/B2C initiatives, implementing AI tools for workflow efficiency, and delivering quantifiable improvements in service metrics and client satisfaction. Experienced in both independent and collaborative roles, with strong adaptability from working in diverse, multicultural settings. Eager to bring a unique European market perspective to a forward-thinking team, while pursuing continuous professional growth.

Resolved critical issues and incoming requests while collaborating with cross-functional teams, reducing average resolution time by 30%. Integrated AI tools into team workflows for process optimization, saving time weekly. Managed multiple workstreams, ensuring coordinated project delivery. Built an internal knowledge base using Notion and Jira, improving documentation delivery from 40% to 65%.

Project Manager

Main client contact, managing complex B2B relations from onboarding to retention. Led discovery, needs analysis, and feature training, ensuring client alignment. Coordinated stakeholders and timelines, maintaining CRM accuracy and reducing activation delays by 20%. Provided technical support, maintaining fast response and reducing support requests by 50%. Built reusable materials to improve client experience.

Customer Success & Onboarding Specialist

Resolved client issues in collaboration with Product and R&D, ensuring quick resolution and high CSAT scores. Delivered onboarding/implementation, reducing time-to-value by 25%. Built dashboards and reports to identify churn risks and provided actionable insights to management.