PFA course

Experienced professional in customer enablement and technical support, specializing in ECR software integration and onboarding. At Geidea for Technology Company, led customer onboarding, configuration, and training, ensuring seamless system integration and high customer satisfaction. Skilled in diagnosing and resolving technical issues, collaborating with cross-functional teams, and delivering clear training to users. Motivated by a passion for excellent customer experiences and continuous improvement, aiming to contribute strong problem-solving and communication skills to a dynamic team.

Communicated with customers to understand configuration requirements for ECR software, collaborated with Sales and Customer Success teams for onboarding, delivered training on ECR applications, managed customer relationships, ensured accurate configuration, diagnosed and resolved technical issues, transitioned customers to Support teams, conducted quality checks, documented processes, managed KPIs, collaborated with billing and field technicians, and reported software bugs.

Merchant Enablement Specialist

Tested POS, updated firmware, inserted SIMs, downloaded Geidea app, generated TMS reports, handled registration and final tests, added serial numbers, and issued stock reports.