Google Analytics Certificate

Google IT Support Professional Certificate

Information Systems graduate with hands-on experience in ERP, systems analysis, and information systems design. Built expertise organizing requirements, documenting workflows, and managing technical information through academic projects and a Product Strategy & UX internship. Strong logical thinking, problem-solving skills, and a process-oriented mindset. Motivated to build a career in SAP and enterprise information systems, bringing a structured, analytical approach and eagerness to learn and adapt in rapidly evolving environments.

Provided high-volume customer support using Intercom CRM; managed and triaged multiple inquiries simultaneously while maintaining accurate follow-up. Escalated complex cases and coordinated with internal teams to resolve issues and ensure consistent case handling. Delivered timely, empathetic communication to maintain service quality.

Support Associate

Conducted competitor, payments, AI-data, and UX/UI research to inform product strategy for a startup app. Organized product requirements and documented workflows and system-related data to enable structured system processes. Collaborated with founders to clarify specifications and synthesize product information. Built and contributed to KPIs and internal dashboards to track product performance.